Serving Washington County, Maryland
319 East Antietam Street, 2nd Floor, Hagerstown, MD 21740 CALL US: 301.791.3168
MAINTENANCE HAWC tenants share in the responsibility for keeping their units in good condition. In general, we ask tenants to handle routine care, but in the senior communities, our maintenance staff will handle some tasks, such as those for which a step stool or ladder would be needed. If you have a concern but are not sure how to handle it, just call us. Maintenance Requests: Between 7:30 am and 4:00 pm weekdays, call 301-791-3168, extension 200. Messages can be left for maintenance work orders on extension 200 at any time of the day. For emergencies ONLY, call 301-791-3185. Snow Policy In order for HAWC to keep streets, parking areas, and sidewalks adjacent to parking areas safe and free of ice and snow, we ask for our tenants’ cooperation. 1. Look for the blue-tipped stakes. At the beginning of the winter season, maintenance staff will mark half of the parking spaces at our communities with blue-tipped stakes. We will try to mark spaces that are not next to sidewalks, but in some cases we will have to choose between spaces on one side of the street or the other. When snow is predicted, we ask tenants to move their vehicles to those parking spaces marked with blue-tipped stakes. Tenants who are unable to move their vehicle are encouraged to ask a neighbor or family member to move it for them before the snow begins to fall, or to contact us regarding the problem. This will allow HAWC to remove the snow from sidewalks and adjacent parking spaces on the first pass. NOTE: Tenants who do not drive regularly may wish to park by a blue-tipped stake throughout the winter months.   2.    Move your car back to the cleared area. AFTER the walks and empty spaces have been cleared, tenants should clean the snow off their cars and move them back to the plowed area. HAWC will then plow the snow in the areas marked by the blue-tipped stakes. 3.   Towing services After 3 or more inches of snowfall, if a vehicle has not been moved, we will contact the owner to discuss the snow policy in person. The second time a vehicle is not moved in accordance with this policy, a private towing service will be called to move the vehicle, at the owner’s expense, into an area marked by blue-tipped stakes. 4.   What if you MUST get out?   Because it is hazardous to walk and drive on slick surfaces, we encourage tenants to remain indoors when it snows. However, if a tenant needs to drive to an appointment after it has snowed, he or she should call the HAWC office and let the staff know. If the office is closed, a voice message can be left at extension 200. When possible, our maintenance staff will try to prioritize the plowing work so that we can clear the snow as soon as possible for those tenants who need to drive.
Our Mission: Providing decent, safe and affordable housing solutions that strengthen our community by focusing on local needs.
Serving Washington County, Maryland
319 East Antietam Street, 2nd Floor, Hagerstown, MD 21740 CALL US: 301.791.3168
MAINTENANCE HAWC tenants share in the responsibility for keeping their units in good condition. In general, we ask tenants to handle routine care, but in the senior communities, our maintenance staff will handle some tasks, such as those for which a step stool or ladder would be needed. If you have a concern but are not sure how to handle it, just call us. Maintenance Requests: Between 7:30 am and 4:00 pm weekdays, call 301-791-3168, extension 200. Messages can be left for maintenance work orders on extension 200 at any time of the day. For emergencies ONLY, call 301-791-3185. Snow Policy In order for HAWC to keep streets, parking areas, and sidewalks adjacent to parking areas safe and free of ice and snow, we ask for our tenants’ cooperation. 1. Look for the blue-tipped stakes. At the beginning of the winter season, maintenance staff will mark half of the parking spaces at our communities with blue-tipped stakes. We will try to mark spaces that are not next to sidewalks, but in some cases we will have to choose between spaces on one side of the street or the other. When snow is predicted, we ask tenants to move their vehicles to those parking spaces marked with blue-tipped stakes. Tenants who are unable to move their vehicle are encouraged to ask a neighbor or family member to move it for them before the snow begins to fall, or to contact us regarding the problem. This will allow HAWC to remove the snow from sidewalks and adjacent parking spaces on the first pass. NOTE: Tenants who do not drive regularly may wish to park by a blue-tipped stake throughout the winter months.   2.    Move your car back to the cleared area. AFTER the walks and empty spaces have been cleared, tenants should clean the snow off their cars and move them back to the plowed area. HAWC will then plow the snow in the areas marked by the blue-tipped stakes. 3.   Towing services After 3 or more inches of snowfall, if a vehicle has not been moved, we will contact the owner to discuss the snow policy in person. The second time a vehicle is not moved in accordance with this policy, a private towing service will be called to move the vehicle, at the owner’s expense, into an area marked by blue-tipped stakes. 4.   What if you MUST get out?   Because it is hazardous to walk and drive on slick surfaces, we encourage tenants to remain indoors when it snows. However, if a tenant needs to drive to an appointment after it has snowed, he or she should call the HAWC office and let the staff know. If the office is closed, a voice message can be left at extension 200. When possible, our maintenance staff will try to prioritize the plowing work so that we can clear the snow as soon as possible for those tenants who need to drive.
Maintenance Requests: Weekdays:  7:30 am  4:00 pm  call 301-791-3168, ext. 200  For Emergencies ONLY: call 301-791-3185
Our Mission: Providing decent, safe and affordable housing solutions that strengthen our community by focusing on local needs.
Serving Washington County, Maryland
319 East Antietam Street, 2nd Floor, Hagerstown, MD 21740 CALL US: 301.791.3168
MAINTENANCE HAWC tenants share in the responsibility for keeping their units in good condition. In general, we ask tenants to handle routine care, but in the senior communities, our maintenance staff will handle some tasks, such as those for which a step stool or ladder would be needed. If you have a concern but are not sure how to handle it, just call us. Maintenance Requests: Between 7:30 am and 4:00 pm weekdays, call 301-791-3168, extension 200. Messages can be left for maintenance work orders on extension 200 at any time of the day. For emergencies ONLY, call 301-791-3185. Snow Policy In order for HAWC to keep streets, parking areas, and sidewalks adjacent to parking areas safe and free of ice and snow, we ask for our tenants’ cooperation. 1. Look for the blue-tipped stakes. At the beginning of the winter season, maintenance staff will mark half of the parking spaces at our communities with blue-tipped stakes. We will try to mark spaces that are not next to sidewalks, but in some cases we will have to choose between spaces on one side of the street or the other. When snow is predicted, we ask tenants to move their vehicles to those parking spaces marked with blue-tipped stakes. Tenants who are unable to move their vehicle are encouraged to ask a neighbor or family member to move it for them before the snow begins to fall, or to contact us regarding the problem. This will allow HAWC to remove the snow from sidewalks and adjacent parking spaces on the first pass. NOTE: Tenants who do not drive regularly may wish to park by a blue-tipped stake throughout the winter months.   2.    Move your car back to the cleared area. AFTER the walks and empty spaces have been cleared, tenants should clean the snow off their cars and move them back to the plowed area. HAWC will then plow the snow in the areas marked by the blue-tipped stakes. 3.   Towing services After 3 or more inches of snowfall, if a vehicle has not been moved, we will contact the owner to discuss the snow policy in person. The second time a vehicle is not moved in accordance with this policy, a private towing service will be called to move the vehicle, at the owner’s expense, into an area marked by blue-tipped stakes. 4.   What if you MUST get out?   Because it is hazardous to walk and drive on slick surfaces, we encourage tenants to remain indoors when it snows. However, if a tenant needs to drive to an appointment after it has snowed, he or she should call the HAWC office and let the staff know. If the office is closed, a voice message can be left at extension 200. When possible, our maintenance staff will try to prioritize the plowing work so that we can clear the snow as soon as possible for those tenants who need to drive.
Maintenance Requests: Weekdays:  7:30 am  4:00 pm  call 301-791-3168, ext. 200  For Emergencies ONLY: call 301-791-3185
Our Mission: Providing decent, safe and affordable housing solutions that strengthen our community by focusing on local needs.
Serving Washington County, Maryland
319 East Antietam Street, 2nd Floor, Hagerstown, MD 21740 CALL US: 301.791.3168
MAINTENANCE HAWC tenants share in the responsibility for keeping their units in good condition. In general, we ask tenants to handle routine care, but in the senior communities, our maintenance staff will handle some tasks, such as those for which a step stool or ladder would be needed. If you have a concern but are not sure how to handle it, just call us. Maintenance Requests: Between 7:30 am and 4:00 pm weekdays, call 301-791-3168, extension 200. Messages can be left for maintenance work orders on extension 200 at any time of the day. For emergencies ONLY, call 301-791-3185. Snow Policy In order for HAWC to keep streets, parking areas, and sidewalks adjacent to parking areas safe and free of ice and snow, we ask for our tenants’ cooperation. 1. Look for the blue-tipped stakes. At the beginning of the winter season, maintenance staff will mark half of the parking spaces at our communities with blue-tipped stakes. We will try to mark spaces that are not next to sidewalks, but in some cases we will have to choose between spaces on one side of the street or the other. When snow is predicted, we ask tenants to move their vehicles to those parking spaces marked with blue-tipped stakes. Tenants who are unable to move their vehicle are encouraged to ask a neighbor or family member to move it for them before the snow begins to fall, or to contact us regarding the problem. This will allow HAWC to remove the snow from sidewalks and adjacent parking spaces on the first pass. NOTE: Tenants who do not drive regularly may wish to park by a blue-tipped stake throughout the winter months.   2.    Move your car back to the cleared area. AFTER the walks and empty spaces have been cleared, tenants should clean the snow off their cars and move them back to the plowed area. HAWC will then plow the snow in the areas marked by the blue-tipped stakes. 3.   Towing services After 3 or more inches of snowfall, if a vehicle has not been moved, we will contact the owner to discuss the snow policy in person. The second time a vehicle is not moved in accordance with this policy, a private towing service will be called to move the vehicle, at the owner’s expense, into an area marked by blue-tipped stakes. 4.   What if you MUST get out?   Because it is hazardous to walk and drive on slick surfaces, we encourage tenants to remain indoors when it snows. However, if a tenant needs to drive to an appointment after it has snowed, he or she should call the HAWC office and let the staff know. If the office is closed, a voice message can be left at extension 200. When possible, our maintenance staff will try to prioritize the plowing work so that we can clear the snow as soon as possible for those tenants who need to drive.
Maintenance Requests: Weekdays:  7:30 am  4:00 pm  call 301-791-3168, ext. 200  For Emergencies ONLY: call 301-791-3185
Our Mission: Providing decent, safe and affordable housing solutions that strengthen our community by focusing on local needs.
Maintenance Requests: Weekdays: 7:30 am — 4:00 pm call 301-791-3168, ext. 200 For Emergencies ONLY: call 301-791-3185